Returns, Refunds & Exchanges

We hope every GRECH & CO. piece becomes part of your family's everyday magic. If something is not quite right, we are here to help you through the next step as simply and clearly as possible.

This policy applies to consumer orders placed directly with G&CO. Ltd (GRECH & CO.) online at grechandco.com. Your statutory consumer rights are not limited by anything in this policy.

To start a return, exchange, withdrawal or claim, please submit the request form on our Returns, Refunds & Exchanges page before sending anything back. Once your request has been reviewed, we will send the correct return address and instructions. Sending items back without submitting a request first may delay the processing of your return.

Your 30-day return window

We accept change-of-mind returns and exchange requests within 30 days of receiving your order.

Your EU right of withdrawal

If you are shopping as a consumer in the EU, you have the right to withdraw from your online purchase within 14 days without giving a reason.

The 14-day withdrawal period begins on the day you, or someone chosen by you, receives the goods. If your order is delivered in multiple parcels, the period begins when the final parcel has been received.

To use your right of withdrawal, you must clearly notify us within 14 days of receiving your order. The simplest way is the request form on our Returns, Refunds & Exchanges page (select "Statutory withdrawal (EU)"), and we will confirm receipt of your request without delay. Any other unequivocal written statement addressed to us is also valid, and you may use the model withdrawal form below. Simply sending the parcel back without notifying us first is not considered a valid withdrawal request.

Once you have notified us that you wish to withdraw from your purchase, you have a further 14 days to return the item to us.

EU model withdrawal form

You may use this form to withdraw, but it is not obligatory:

To G&CO. Ltd (GRECH & CO.), Block A 11, Upper Midland Micro Enterprise Park, Triq Il-Burmarrad, Naxxar NXR 6345, Malta:
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):
Ordered on (*)/received on (*):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:
(*) Delete as appropriate.

Condition of returned items

Returned items must be sent back in a condition suitable for resale. You may examine an item as you would in a shop, but you are responsible for any reduction in value caused by handling it beyond what is necessary to inspect it. Returned items should be unused, clean, unworn and unwashed; free from marks, scents, stains, pet hair or damage; and returned with original packaging, hangtags, cases and accessories where possible. If an item is returned in a condition that reduces its value, we may deduct the loss in value from your refund where permitted by law. This does not affect your legal rights if an item is faulty, damaged or incorrect.

Items that cannot be returned

Some products are excluded from return or withdrawal where permitted by law, including: products made to order or clearly personalized; sealed goods that are not suitable for return for health or hygiene reasons once the seal has been broken, including sealed baby oral products, pacifiers and other hygiene-sensitive items once opened or unsealed; food-contact and mealtime items supplied in sealed hygiene packaging, once the seal has been broken; digital products once access or download has begun with your express consent; and gift cards, where applicable.

Swimwear, swim shoes, hats, hair accessories, bibs, sunglasses, watches, clothing and standard accessories are not automatically excluded. These may be returned provided they are unused, clean, unwashed, undamaged and in a condition suitable for resale, with original packaging, tags, hygiene protection, cases and accessories where applicable. Swimwear must be returned with all original tags and hygiene protection intact. None of the above affects your legal rights if an item is faulty, damaged or incorrect.

Sale, archive sale & promotional items

Sale, archive sale and promotional items are sold as final sale for change-of-mind returns and exchanges, where the law allows. Your statutory consumer rights, including the EU right of withdrawal where applicable and your rights if an item is faulty, are not affected by a product being discounted.

Return shipping

Return shipping costs are the responsibility of the customer unless the item is faulty, incorrect, or we have agreed otherwise. Return parcels must be sent using a tracked or registered service; please keep your proof of postage until your return has been received and processed. GRECH & CO. is not responsible for return parcels that are lost, delayed or damaged in transit back to us. For statutory EU withdrawals, once you have supplied evidence of having sent the goods back, your refund follows the legal time limits described below.

Refunds

We process refunds without undue delay and in accordance with applicable consumer law. For statutory EU withdrawals, your refund is issued no later than 14 days from the day you informed us of your decision to withdraw; we may withhold it until we have received the goods back, or you have supplied evidence of having sent them, whichever comes first.

Refunds are made to the original payment method used at checkout. Where required by law, we refund the product price and the standard original delivery cost; if you selected a more expensive delivery option, we refund up to the cost of standard delivery where applicable. Import duties, taxes, customs charges or carrier handling fees paid directly to customs or a delivery provider are not refunded by GRECH & CO.

Exchanges

Exchanges are subject to stock availability; we cannot guarantee that the requested size, color or style will still be available when your return is received. If the item you would like is no longer available, we may offer a refund, store credit or another suitable option. Exchange shipping costs are the responsibility of the customer unless the item is faulty, incorrect, or we have agreed otherwise.

Faulty, damaged or incorrect items

If you receive an item that is faulty, damaged or incorrect, please submit a request through our Returns, Refunds & Exchanges page as soon as possible, selecting the matching reason and including your order number, a short description of the issue, clear photos of the product, and clear photos of the packaging if the parcel arrived damaged. These requests are handled separately from change-of-mind returns and are covered by your legal consumer rights. Return costs for a confirmed faulty, damaged or incorrect item are our responsibility; please do not purchase return postage unless we have asked you to.

Legal guarantee

Your right of withdrawal is separate from your legal rights if an item is faulty or does not match what was advertised. Under EU consumer rules, you benefit from a legal guarantee of conformity of at least two years from delivery: goods must be as described, fit for purpose and of satisfactory quality.

Refused, unclaimed or undeliverable parcels

If a parcel is refused, not collected, or returned to us because of an incorrect or incomplete address, we may deduct the original shipping cost, return shipping cost, customs charges, carrier fees or other costs incurred before issuing any refund.

Orders placed through retailers or marketplaces

If you purchased your GRECH & CO. item from a retailer or marketplace, please contact the place of purchase directly. We can only process returns, refunds, exchanges and withdrawal requests for orders placed directly with GRECH & CO.

Wholesale & B2B orders

The EU consumer right of withdrawal applies to consumer purchases. Wholesale, retailer, distributor and B2B orders are not consumer purchases and are handled according to the agreed wholesale terms and conditions.