Dear Valued Customer,
We at GRECH & CO. value you and your opinion. We gladly accept returns within 30 days of receiving your order.
Please note, that we do not offer free returns, and you are welcome to choose a local courier of your choice. We do recommend you send your Return or Exchange parcel in it's original packaging, with a Registered & Traced courier service. If an item returned to us is sent without track and trace gets lost or does not enter our warehouse for any reason, we cannot accept responsibility for the item.
Should you wish to submit a claim for a return or exchange, please follow our guidelines below.
PURCHASED FROM OUR ONLINE STORE?
If you purchased the product from our online shop grechandco.com ,
you are welcome email info@grechandco.com with your name and order number and reason for return or exchange... we will reply in as short a time as possible.
PURCHASED FROM A GRECH & CO. RETAILER?
If you purchased your GRECH & CO. items from one our our affiliate retailers, then we kindly ask you to contact the retail store directly. The retailer will process your claim according to the rules of their country from which they operate.
RECIEVED YOUR ITEM(S) AS A GIFT?
Please provide the proof of purchase to submit your claim.
If the gift was purchased from our online shop and you have an order number, please submit your claim to info@grechandco.com
In the case that the gift was purchased from one of our retailers, then we kindly ask you to contact them directly. The retailer will handle your claim according to the regulations of the country they operate out of.
PURCHASED A ITEM "ON SALE" OR "DISCOUNTED" FROM OUR ONLINE STORE?
All sale items are final sale. We do not exchange or accept returns for final sale items.
For any questions, kindly reach out to info@grechandco.com