As you know, safety is number one at Grech & Co. It always has been and always will be. We will continue to design with safety at the forefront and test our products accordingly. Unfortunately, it has come to our attention that the Rainbow Wood Rattle may have parts that may come loose and can become a potential choking hazard. For this reason, we ask you to stop using the Rainbow Wood Rattle immediately. We know this is very new but we want to get this message out to you as soon as we can.
We kindly ask you to return the item to the store you purchased it from and the store will in return give you a credit for the amount you spent on the item and shipping charges related to the item.
If you have any further questions, please do not hesitate to contact us at firstname.lastname@example.org or by telephone at +356) 2033 2323.
We apologize for any inconvenience caused and thank you for your kind understanding and patience.