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FREE SHIPPING: EU Orders €75+ | International Orders €200+
FREE SHIPPING: EU Orders €75+ | International Orders €200+

Product Claim Service

Dear Valued Customer,

We at GRECH & CO. value your opinion and the quality of our products is at the top of our priorities, we are therefore sorry to hear, if you found any of our designs to be disappointing. Should you wish to submit a claim, please follow our guidelines below.


Ordered from our Online Store? In the case that you have received a wrong order or product, please contact our Customer Service at with your name and order number. 

If your product was purchased at one of our lovely retail stores: please contact them directly. The retailer will process your claim according to the rules of the country from which our retailer operates. 

Product received as a gift
 from our Online Store? Please provide the  proof of purchase to submit your claim.  If the gift purchased from one of our affiliated retailers we kindly ask you to revert to the retailer your gift was purchased from.