Product Claim Service
Dear Valued Customer,
We at GRECH & CO. value your opinion and the quality of our products is at the top of our priorities, we are therefore sorry to hear, if you found any of our designs to be disappointing. Should you wish to submit a claim, please follow our guidelines below.
If you purchased the product from our online shop grechandco.com You are welcome to submit your claim to email@example.com and we will see that it is resolved in as short a time as possible.
In the case that you have received a wrong order or product, please contact our Customer Service at firstname.lastname@example.org with your name and order number.
If your product was purchased at one of our lovely retail stores.
We kindly ask you to contact the retail store directly. The retailer will process your claim according to the rules of the country from which our retailer operates.
Product received as a gift Please provide the proof of purchase to submit your claim.
If the gift was purchased from our online shop and you have an order number, please submit your claim to email@example.com
In the case that the gift was purchased from one of our retailers, then we kindly ask you to contact them directly. The retailer will handle your claim according to the regulations of the country they operate out of.