We accept change-of-mind returns and exchange requests within 30 days of receiving your order.

Please submit the request form below before sending anything back ~ it captures everything we need, including your order number and the reason for your request. Once your request has been reviewed, we will send the correct return address and instructions. Sending items back without submitting a request first may delay the processing of your return.

If you are shopping as a consumer in the EU, you have the right to withdraw from your online purchase within 14 days without giving a reason.

The 14-day withdrawal period begins on the day you, or someone chosen by you, receives the goods. If your order is delivered in multiple parcels, the period begins when the final parcel has been received.

To use your right of withdrawal, you must clearly notify us within 14 days of receiving your order. The simplest way is the request form below ~ select "Statutory withdrawal (EU)" and your request is recorded immediately, and we will confirm receipt of your request without delay. Any other unequivocal written statement addressed to us is also valid by law, and you may use the EU model withdrawal form below ~ it is provided for your convenience and is not obligatory. Simply sending the parcel back without notifying us first is not considered a valid withdrawal request.

Once you have notified us that you wish to withdraw from your purchase, you have a further 14 days to return the item to us.

If you prefer, you may withdraw using the model form below. It is not obligatory ~ the request form at the bottom of this page is the fastest route.

Returned items must be sent back in a condition suitable for resale. You may examine an item as you would in a shop, but you are responsible for any reduction in value caused by handling it beyond what is necessary to inspect it.

Returned items should be:

• unused, clean, unworn and unwashed
• free from marks, scents, stains, pet hair or damage
• returned with original packaging, hangtags, cases and accessories where possible

If an item is returned in a condition that reduces its value, we may deduct the loss in value from your refund where permitted by law. This does not affect your legal rights if an item is faulty, damaged or incorrect.

Some products are excluded from return or withdrawal where permitted by law, including:

• products made to order or clearly personalized
• sealed goods that are not suitable for return for health or hygiene reasons once the seal has been broken ~ including sealed baby oral products, pacifiers and other hygiene-sensitive items once opened or unsealed
• food-contact and mealtime items supplied in sealed hygiene packaging, once the seal has been broken
• digital products once access or download has begun with your express consent
• gift cards, where applicable

Swimwear, swim shoes, hats, hair accessories, bibs, sunglasses, watches, clothing and standard accessories are not automatically excluded. These may be returned provided they are unused, clean, unwashed, undamaged and in a condition suitable for resale, with original packaging, tags, hygiene protection, cases and accessories where applicable.

Swimwear must be returned unused, unworn, unwashed and with all original tags and hygiene protection intact. Items returned used, marked, washed, damaged or missing hygiene protection may not be eligible for a full refund.

None of the above affects your legal rights if an item is faulty, damaged or incorrect.

Sale, archive sale and promotional items are sold as final sale for change-of-mind returns and exchanges, where the law allows.

Your statutory consumer rights ~ including the EU right of withdrawal where applicable, and your rights if an item is faulty ~ are not affected by a product being discounted.

Return shipping costs are the responsibility of the customer unless the item is faulty, incorrect, or we have agreed otherwise.

Return parcels must be sent using a tracked or registered service. Please keep your proof of postage and tracking details until your return has been received and processed.

GRECH & CO. is not responsible for return parcels that are lost, delayed or damaged in transit back to us. For statutory EU withdrawals, once you have supplied evidence of having sent the goods back, your refund follows the legal time limits described under Refunds.

We process refunds without undue delay and in accordance with applicable consumer law. For statutory EU withdrawals, your refund is issued no later than 14 days from the day you informed us of your decision to withdraw ~ though we may withhold it until we have received the goods back, or you have supplied evidence of having sent them, whichever comes first.

Refunds are made to the original payment method used at checkout.

Where required by law, we refund the product price and the standard original delivery cost. If you selected a more expensive delivery option, such as express shipping, we refund up to the cost of standard delivery where applicable.

Import duties, taxes, customs charges or carrier handling fees paid directly to customs or a delivery provider are not refunded by GRECH & CO. ~ you may need to contact your local customs authority regarding possible reimbursement.

We are happy to help with an exchange where possible. Exchange shipping costs are the responsibility of the customer unless the item is faulty, incorrect, or we have agreed otherwise.

Exchanges are subject to stock availability ~ we cannot guarantee that the requested size, color or style will still be available when your return is received. If the item you would like is no longer available, we may offer a refund, store credit or another suitable option depending on the situation.

For the fastest exchange, see "Securing your preferred replacement" above, or submit your request before sending your item back.

If you receive an item that is faulty, damaged or incorrect, please submit a request below as soon as possible, selecting the matching reason and including:

• your order number
• a short description of the issue
• clear photos of the product
• clear photos of the packaging, if the parcel arrived damaged

Faulty, damaged or incorrect items are handled separately from change-of-mind returns and are covered by your legal consumer rights. Return costs for a confirmed faulty, damaged or incorrect item are our responsibility ~ please do not purchase return postage unless we have asked you to. If the item is confirmed to be faulty, damaged or incorrect, we will help resolve the issue as quickly as possible.

Your right of withdrawal is separate from your legal rights if an item is faulty or does not match what was advertised.

Under EU consumer rules, you benefit from a legal guarantee of conformity of at least two years from delivery ~ goods must be as described, fit for purpose and of satisfactory quality. If you believe your item has a fault, please submit a request below selecting the matching reason.

If a parcel is refused, not collected, or returned to us because of an incorrect or incomplete address, we may deduct the original shipping cost, return shipping cost, customs charges, carrier fees or other costs incurred before issuing any refund.

Please make sure your shipping address is correct at checkout.

We're happy to help. Please submit the request form below and include proof of purchase in the notes ~ the order number if it was bought online at grechandco.com. If it came from a retailer, please contact them directly.

If you purchased your GRECH & CO. item from one of our retailers or another marketplace, please contact the place of purchase directly ~ they will process your claim according to the rules of the country they operate in.

We can only process returns, refunds, exchanges and withdrawal requests for orders placed directly with GRECH & CO.

The EU consumer right of withdrawal applies to consumer purchases. Wholesale, retailer, distributor and B2B orders are not consumer purchases and are handled according to the agreed wholesale terms and conditions.

For any wholesale order query, please contact your account manager directly.

The request form below is the fastest way to reach us ~ every submission goes straight to our care team with everything we need to help. For anything this page does not cover, you are welcome to reach us through our contact page.