Returns, Refunds & Exchanges
Returns, Refunds & Exchanges
Need to return or exchange something?
We hope every GRECH & CO. piece becomes part of your family's everyday magic. If something isn't quite right, we're here to help you through the next step as simply and clearly as possible.
You can submit a return, an exchange, or a claim for a faulty, damaged or incorrect item using the button below. We accept returns within 30 days of receiving your order. EU customers may also use this process to exercise their statutory right of withdrawal.
Return shipping is at your cost.
GRECH & CO. does not cover the cost of return shipping for refunds, exchanges or withdrawals. You arrange and pay for it yourself, using a tracked or registered service. The only exception is a confirmed faulty, damaged or incorrect item ~ those return costs are ours.
Start a Return, Exchange or Claim
What happens next
| 01 |
Submit your request Sign in using the email address connected to your order, select the item you would like to return and tell us the reason for your request. For an exchange, please include the replacement product, size or color you would prefer in the notes. |
| 02 |
Wait for approval Please do not send anything back before receiving your approval email ~ sending a package without submitting a request first may delay the processing of your return. We will review your request and send you the correct return address and instructions. |
| 03 |
Send your package For change-of-mind returns and exchanges, return shipping is paid by the customer unless the item is faulty, incorrect, or we have agreed otherwise. The package must be sent using a tracked or registered service. Please keep your receipt and proof of shipping until your request has been fully completed. If a package sent without tracking is lost, delayed or does not reach our warehouse, we are unable to accept responsibility for it. |
| 04 |
Refund or exchange Once the package has arrived and been inspected, we will complete the approved refund or exchange as quickly as possible. Faulty, damaged or incorrect items follow a separate process. Please select the correct reason and include photographs where requested so we can help arrange the return properly. |
Securing your preferred replacement
Exchange items cannot be reserved while your return is in transit. To make sure your preferred item, size or color does not sell out, you are welcome to place a new order through our website while your return is being processed. Your new order will be processed and shipped separately.
Once your original item has been returned, received and approved, the applicable refund will be issued to your original payment method. When you choose this option, the original request is processed as a return and refund rather than an exchange.
The full policy
Everything in writing.
Your 30 days, the EU right of withdrawal, what can come back, refunds, exchanges and faulty pieces are all set out in our Returns Policy. Your statutory consumer rights are not limited by anything in it.
Start your request
Tell us what happened.
Before you begin ~ return shipping is at your cost.
GRECH & CO. does not cover the cost of return shipping for refunds, exchanges or order withdrawals. You arrange and pay for return shipping yourself, using a tracked or registered service. The only exception is a confirmed faulty, damaged or incorrect item ~ those return costs are ours.